Here are the top five reasons why the phrase “The customer is always right” which was originally coined by Harry Gordon Selfridge is WRONG. This is a great article. I have fired clients and I have fired employees, but I find the very high maintenance, will never be happy no matter what. These clients are not the ones to have. 20% of the clients take 80% of the time and then the 80% are neglected is what I have found...I take special care to make sure that we as an organization are servicing our clients well, and correct the organization if we aren't, BUT will always fire a client who cannot be made happy....
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